How it works
You put the bag out. That is your part.
Everything people ask before their first pickup, answered in the order they ask it.
There is no shop, no drop-off, and nothing to carry.
Most laundry services are a building you drive to. This one is a van that comes to you. The practical difference is that the only thing you ever handle is putting a bag by your own front door.
Schedule online
Pick a day and a two-hour window. Tell us roughly how much there is and where to find it.
We pick up
We arrive inside your window and take the bag. You do not need to be there.
We wash, dry, fold
Sorted, washed the way you asked, dried, and folded flat.
We deliver back
Back at your door within 48 hours, sealed and ready for the shelf.
01 — Scheduling
How do I schedule a pickup?
Online, in about two minutes, with no account and no phone call. You enter your ZIP so we can confirm we run your street, choose a service and roughly how much laundry there is, tell us where to find the bag, and pick a window.
You can also call or text us if you would rather talk to a person. Some people always will, and that is fine.
Book a pickup
02 — Preparation
What do I need to do to my laundry first?
Almost nothing. Specifically:
- You do not need to sort it. We sort by colour and fabric as part of the service.
- You do not need a special bag. Any bag works for a first pickup. We hand every new customer a canvas Breezy bag when we collect, and use that from then on.
- Do empty the pockets. This is the one thing worth doing. Pens and lip balm are how loads get ruined.
- Do separate anything that must not go in a dryer. Put it in its own bag and say so when you book — we will air-dry it.
03 — Being there
No, you do not need to be home.
Most of our pickups are contactless. Leave the bag wherever you tell us to look — behind the screen door, on the porch, with the front desk — and we take it from there. You get a text with a photo the moment it has been collected, and another when it is back at your door.
04 — Turnaround
How long until I get it back?
48 hours as standard, door to door. Bedding and comforters take 72, because a wet comforter takes most of a day to dry properly and rushing it is how you get a mildew smell three days later.
Need it faster? Next-day rush is available as an add-on when you book. If we are ever going to miss a deadline you will hear from us before it passes, not after.
05 — Payment
How and when do I pay?
Laundry is priced by weight, and nobody knows the weight until it is on the scale. So we do not charge anything when you book.
We weigh your load at pickup and text you the real total straight away. You see the number before we wash anything. Payment is taken after that — by card, or in person when we deliver. If the weighed total lands higher than your estimate, we tell you first and you can say no.
06 — When something goes wrong
What if something is damaged or missing?
It is rare, and it is not nothing when it happens. Here is the actual process rather than a reassuring sentence.
Tell us within 48 hours of delivery. Every load is washed as a single customer's laundry — we do not combine loads — so a missing item is almost always still in our building. We check, and in the overwhelming majority of cases it is back with you the next day.
Send us a photo within 48 hours. If we caused it we replace the item at its reasonable current value, up to the limit set out in our lost and damaged item policy. We do not argue about a $12 t-shirt.
Not every stain comes out, and washing sometimes reveals damage that was already there. We flag anything we notice at sorting and tell you before we wash it, so there are no surprises when it comes back.
You hear from us before the window closes, not after. If we caused you to wait in for nothing, that pickup is free. This is a route, and routes occasionally go wrong — how we tell you about it is the part we control.
Free up to 12 hours before your window — call, text, or use the link in your confirmation email. Inside 12 hours we ask for a small callout fee, because by then the route for that morning is already built around you. Full terms are in the cancellation policy.
That is the whole thing
Still have a question? Ask us.
We would rather answer it now than have you wonder about it while a stranger drives away with your clothes.
No account needed · Cancel free up to 12 hours before